Remote Desktop Support Assistant – 0–1 Years | GCC Remote

This remote it support vacancy is open to candidates in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Write short how-to guides for recurring issues
• Keep users informed about progress on their request
• Monitor ticket queues so nothing breaches response targets
• Respond to first-line IT tickets and log every step taken
• Maintain asset and licence records
• Support new-joiner account creation and device setup

• Solid understanding of Windows and common office software
• Interest in a technical support career
• Patience explaining technical steps in plain language
• Reliable internet and a capable computer

• CompTIA A+, ITIL Foundation or similar study
• Experience with a ticketing tool such as Jira or Freshservice
• Arabic language support

• Flexible start times within the Gulf working day
• Performance bonus linked to clear targets
• Mentorship from an experienced team lead
• Clear performance reviews every quarter

Regular feedback helps you build a portfolio of measurable results.

Applications are welcome from residents of any GCC country. The indicative range for this role is 250–650 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.