Remote Desktop Support Assistant – 0–1 Years | Oman

We are hiring for a remote it support position based in Oman. Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Write short how-to guides for recurring issues
• Guide users through password resets, access issues and basic setup
• Support new-joiner account creation and device setup
• Test fixes before closing a ticket
• Maintain asset and licence records
• Troubleshoot common software, printing and connectivity problems

• Interest in a technical support career
• Clear written English
• Solid understanding of Windows and common office software
• Patience explaining technical steps in plain language
• Reliable internet and a capable computer

• Arabic language support
• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study
• Experience with a ticketing tool such as Jira or Freshservice

• Performance bonus linked to clear targets
• Paid onboarding and structured training
• Referral bonus scheme
• Flexible start times within the Gulf working day
• Paid annual leave and public holidays

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Oman to apply. The indicative range for this role is 150–400 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.