Remote IT Support Assistant – Internship | Mecca, Saudi Arabia

This remote it support vacancy is open to candidates in Saudi Arabia (candidates near Mecca preferred). This is a structured internship designed to give students and recent graduates supervised, hands-on experience. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Respond to first-line IT tickets and log every step taken
• Escalate complex incidents to second-line engineers with full context
• Guide users through password resets, access issues and basic setup
• Support new-joiner account creation and device setup
• Write short how-to guides for recurring issues

• Interest in a technical support career
• Reliable internet and a capable computer
• Solid understanding of Windows and common office software
• Patience explaining technical steps in plain language
• Currently studying or graduated within the last two years

• Arabic language support
• Basic networking knowledge
• Experience with a ticketing tool such as Jira or Freshservice

• Career progression into a mid-level role
• Wellness day each quarter
• Clear performance reviews every quarter
• Performance bonus linked to clear targets
• Paid annual leave and public holidays

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 1,300–2,950 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.