Remote Desktop Support Assistant – 0–1 Years | Sharjah, United Arab Emirates

This remote it support vacancy is open to candidates in United Arab Emirates (candidates near Sharjah preferred). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Test fixes before closing a ticket
• Support new-joiner account creation and device setup
• Write short how-to guides for recurring issues
• Respond to first-line IT tickets and log every step taken
• Monitor ticket queues so nothing breaches response targets

• Interest in a technical support career
• Solid understanding of Windows and common office software
• Reliable internet and a capable computer
• Patience explaining technical steps in plain language
• Clear written English

• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study
• Basic networking knowledge

• Clear performance reviews every quarter
• Referral bonus scheme
• Wellness day each quarter
• Equipment stipend for laptop or headset
• Career progression into a mid-level role
• Access to online learning subscriptions

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 2,150–5,100 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.