Remote Desktop Support Assistant – 1–2 Years | Ahmadi, Kuwait

This remote it support vacancy is open to candidates in Kuwait (candidates near Ahmadi preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Write short how-to guides for recurring issues
• Escalate complex incidents to second-line engineers with full context
• Support new-joiner account creation and device setup
• Keep users informed about progress on their request
• Guide users through password resets, access issues and basic setup

• Patience explaining technical steps in plain language
• Solid understanding of Windows and common office software
• Clear written English
• Reliable internet and a capable computer
• Interest in a technical support career

• Basic networking knowledge
• Experience with a ticketing tool such as Jira or Freshservice
• Arabic language support

• Friendly, multicultural remote team
• Flexible start times within the Gulf working day
• Career progression into a mid-level role
• Monthly internet and home-office allowance
• Access to online learning subscriptions

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Kuwait to apply. The indicative range for this role is 300–750 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.