Remote Desktop Support Assistant – 1–2 Years | Ajman, United Arab Emirates

A work-from-home it support opportunity for people living in United Arab Emirates (candidates near Ajman preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Keep users informed about progress on their request
• Escalate complex incidents to second-line engineers with full context
• Monitor ticket queues so nothing breaches response targets
• Guide users through password resets, access issues and basic setup
• Respond to first-line IT tickets and log every step taken
• Write short how-to guides for recurring issues
• Support new-joiner account creation and device setup

• Solid understanding of Windows and common office software
• Clear written English
• Reliable internet and a capable computer
• Interest in a technical support career
• Patience explaining technical steps in plain language

• Basic networking knowledge
• Arabic language support
• CompTIA A+, ITIL Foundation or similar study
• Experience with a ticketing tool such as Jira or Freshservice

• Mentorship from an experienced team lead
• Referral bonus scheme
• Equipment stipend for laptop or headset
• Friendly, multicultural remote team
• Certificate of completion for internship graduates

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 4,200–9,950 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.