Remote Desktop Support Assistant – 1–2 Years | Dammam, Saudi Arabia

This is a fully remote it support role you can do from home in Saudi Arabia (candidates near Dammam preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Keep users informed about progress on their request
• Support new-joiner account creation and device setup
• Respond to first-line IT tickets and log every step taken
• Write short how-to guides for recurring issues
• Troubleshoot common software, printing and connectivity problems
• Escalate complex incidents to second-line engineers with full context
• Maintain asset and licence records

• Solid understanding of Windows and common office software
• Clear written English
• Patience explaining technical steps in plain language
• Interest in a technical support career
• Reliable internet and a capable computer

• Basic networking knowledge
• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study
• Arabic language support

• Equipment stipend for laptop or headset
• Flexible start times within the Gulf working day
• Weekly one-to-one coaching sessions
• Certificate of completion for internship graduates
• Mentorship from an experienced team lead
• Performance bonus linked to clear targets

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 4,200–9,450 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.