Remote Desktop Support Assistant – 1–2 Years | Isa Town, Bahrain

This is a fully remote it support role you can do from home in Bahrain (candidates near Isa Town preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Troubleshoot common software, printing and connectivity problems
• Respond to first-line IT tickets and log every step taken
• Test fixes before closing a ticket
• Keep users informed about progress on their request
• Write short how-to guides for recurring issues
• Monitor ticket queues so nothing breaches response targets
• Escalate complex incidents to second-line engineers with full context

• Interest in a technical support career
• Clear written English
• Patience explaining technical steps in plain language
• Solid understanding of Windows and common office software

• Arabic language support
• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study

• Friendly, multicultural remote team
• Access to online learning subscriptions
• Monthly internet and home-office allowance
• Wellness day each quarter
• Career progression into a mid-level role
• Paid onboarding and structured training

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Bahrain to apply. The indicative range for this role is 350–800 BHD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.