Remote Desktop Support Assistant – 1–2 Years | Worldwide Remote

A work-from-home it support opportunity for people living in worldwide, with priority given to Gulf-based applicants. Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Support new-joiner account creation and device setup
• Escalate complex incidents to second-line engineers with full context
• Monitor ticket queues so nothing breaches response targets
• Maintain asset and licence records
• Test fixes before closing a ticket
• Guide users through password resets, access issues and basic setup
• Write short how-to guides for recurring issues

• Clear written English
• Solid understanding of Windows and common office software
• Reliable internet and a capable computer
• Interest in a technical support career

• CompTIA A+, ITIL Foundation or similar study
• Basic networking knowledge
• Arabic language support

• Clear performance reviews every quarter
• Mentorship from an experienced team lead
• Fully remote work with no commute
• Performance bonus linked to clear targets
• Certificate of completion for internship graduates
• Weekly one-to-one coaching sessions

There is a clear path from this role into a mid-level position as your skills grow.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 4,200–9,950 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.