Remote Desktop Support Assistant – Fresh Graduates | Dubai, United Arab Emirates

A work-from-home it support opportunity for people living in United Arab Emirates (candidates near Dubai preferred). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Write short how-to guides for recurring issues
• Support new-joiner account creation and device setup
• Respond to first-line IT tickets and log every step taken
• Maintain asset and licence records
• Troubleshoot common software, printing and connectivity problems

• Clear written English
• Reliable internet and a capable computer
• Solid understanding of Windows and common office software
• Patience explaining technical steps in plain language
• Interest in a technical support career

• CompTIA A+, ITIL Foundation or similar study
• Experience with a ticketing tool such as Jira or Freshservice
• Arabic language support
• Basic networking knowledge

• Career progression into a mid-level role
• Access to online learning subscriptions
• Friendly, multicultural remote team
• Equipment stipend for laptop or headset
• Mentorship from an experienced team lead
• Paid onboarding and structured training

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 3,400–8,050 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.