Remote Desktop Support Assistant – Fresh Graduates | Worldwide Remote

A work-from-home it support opportunity for people living in worldwide, with priority given to Gulf-based applicants. We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. You will be given written processes, short training sessions and a direct point of contact for questions.

• Respond to first-line IT tickets and log every step taken
• Troubleshoot common software, printing and connectivity problems
• Monitor ticket queues so nothing breaches response targets
• Write short how-to guides for recurring issues
• Support new-joiner account creation and device setup
• Test fixes before closing a ticket
• Guide users through password resets, access issues and basic setup

• Interest in a technical support career
• Solid understanding of Windows and common office software
• Reliable internet and a capable computer
• Patience explaining technical steps in plain language
• Clear written English

• Basic networking knowledge
• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study
• Arabic language support

• Monthly internet and home-office allowance
• Equipment stipend for laptop or headset
• Performance bonus linked to clear targets
• Mentorship from an experienced team lead
• Friendly, multicultural remote team

Regular feedback helps you build a portfolio of measurable results.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 3,800–8,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.