Remote Desktop Support Assistant – Internship | Khobar, Saudi Arabia

This remote it support vacancy is open to candidates in Saudi Arabia (candidates near Khobar preferred). This is a structured internship designed to give students and recent graduates supervised, hands-on experience. You will be given written processes, short training sessions and a direct point of contact for questions.

• Escalate complex incidents to second-line engineers with full context
• Keep users informed about progress on their request
• Monitor ticket queues so nothing breaches response targets
• Respond to first-line IT tickets and log every step taken
• Troubleshoot common software, printing and connectivity problems

• Interest in a technical support career
• Patience explaining technical steps in plain language
• Clear written English
• Reliable internet and a capable computer
• Solid understanding of Windows and common office software
• Currently studying or graduated within the last two years

• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study
• Experience with a ticketing tool such as Jira or Freshservice

• Paid annual leave and public holidays
• Performance bonus linked to clear targets
• Referral bonus scheme
• Paid onboarding and structured training
• Access to online learning subscriptions
• Monthly internet and home-office allowance

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 1,300–2,950 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.