Remote Desktop Support Assistant – Internship | Oman

We are hiring for a remote it support position based in Oman. This is a structured internship designed to give students and recent graduates supervised, hands-on experience. You will be given written processes, short training sessions and a direct point of contact for questions.

• Maintain asset and licence records
• Respond to first-line IT tickets and log every step taken
• Troubleshoot common software, printing and connectivity problems
• Test fixes before closing a ticket
• Monitor ticket queues so nothing breaches response targets
• Escalate complex incidents to second-line engineers with full context
• Support new-joiner account creation and device setup

• Interest in a technical support career
• Patience explaining technical steps in plain language
• Clear written English
• Reliable internet and a capable computer
• Currently studying or graduated within the last two years

• CompTIA A+, ITIL Foundation or similar study
• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge

• Mentorship from an experienced team lead
• Paid annual leave and public holidays
• Flexible start times within the Gulf working day
• Career progression into a mid-level role
• Clear performance reviews every quarter
• Equipment stipend for laptop or headset

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Oman to apply. The indicative range for this role is 120–200 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.