Remote Desktop Support Assistant – Internship | Worldwide Remote

We are hiring for a remote it support position based in worldwide, with priority given to Gulf-based applicants. This is a structured internship designed to give students and recent graduates supervised, hands-on experience. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Guide users through password resets, access issues and basic setup
• Respond to first-line IT tickets and log every step taken
• Escalate complex incidents to second-line engineers with full context
• Monitor ticket queues so nothing breaches response targets
• Troubleshoot common software, printing and connectivity problems

• Clear written English
• Reliable internet and a capable computer
• Solid understanding of Windows and common office software
• Patience explaining technical steps in plain language
• Currently studying or graduated within the last two years

• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study

• Access to online learning subscriptions
• Referral bonus scheme
• Mentorship from an experienced team lead
• Performance bonus linked to clear targets

Regular feedback helps you build a portfolio of measurable results.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 1,300–3,100 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.