Remote Desktop Support Assistant – Junior Level | GCC Remote

This remote it support vacancy is open to candidates in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Maintain asset and licence records
• Respond to first-line IT tickets and log every step taken
• Guide users through password resets, access issues and basic setup
• Support new-joiner account creation and device setup
• Test fixes before closing a ticket
• Write short how-to guides for recurring issues
• Keep users informed about progress on their request

• Reliable internet and a capable computer
• Solid understanding of Windows and common office software
• Clear written English
• Interest in a technical support career
• Patience explaining technical steps in plain language

• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study
• Arabic language support

• Monthly internet and home-office allowance
• Mentorship from an experienced team lead
• Performance bonus linked to clear targets
• Wellness day each quarter
• Friendly, multicultural remote team
• Paid annual leave and public holidays

Strong performers are supported to take on more complex work within the first six months.

Applications are welcome from residents of any GCC country. The indicative range for this role is 400–900 BHD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.