Remote Desktop Support Assistant – Junior Level | Kuwait

We are hiring for a remote it support position based in Kuwait. A junior-level position for someone who has covered the basics and now wants to build depth and ownership. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Keep users informed about progress on their request
• Troubleshoot common software, printing and connectivity problems
• Write short how-to guides for recurring issues
• Escalate complex incidents to second-line engineers with full context
• Guide users through password resets, access issues and basic setup
• Support new-joiner account creation and device setup
• Monitor ticket queues so nothing breaches response targets

• Clear written English
• Reliable internet and a capable computer
• Solid understanding of Windows and common office software
• Patience explaining technical steps in plain language

• Arabic language support
• CompTIA A+, ITIL Foundation or similar study
• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge

• Weekly one-to-one coaching sessions
• Clear performance reviews every quarter
• Friendly, multicultural remote team
• Paid annual leave and public holidays
• Equipment stipend for laptop or headset

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Kuwait to apply. The indicative range for this role is 150–500 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.