Remote Desktop Support Assistant – Junior Level | Manama, Bahrain

We are hiring for a remote it support position based in Bahrain (candidates near Manama preferred). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Escalate complex incidents to second-line engineers with full context
• Troubleshoot common software, printing and connectivity problems
• Test fixes before closing a ticket
• Support new-joiner account creation and device setup
• Guide users through password resets, access issues and basic setup
• Maintain asset and licence records

• Clear written English
• Reliable internet and a capable computer
• Interest in a technical support career
• Patience explaining technical steps in plain language
• Solid understanding of Windows and common office software

• CompTIA A+, ITIL Foundation or similar study
• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice

• Certificate of completion for internship graduates
• Monthly internet and home-office allowance
• Weekly one-to-one coaching sessions
• Paid annual leave and public holidays
• Equipment stipend for laptop or headset
• Access to online learning subscriptions

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Bahrain to apply. The indicative range for this role is 200–500 BHD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.