Remote Desktop Support Assistant – Junior Level | Worldwide Remote

We are hiring for a remote it support position based in worldwide, with priority given to Gulf-based applicants. A junior-level position for someone who has covered the basics and now wants to build depth and ownership. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Escalate complex incidents to second-line engineers with full context
• Keep users informed about progress on their request
• Maintain asset and licence records
• Test fixes before closing a ticket
• Troubleshoot common software, printing and connectivity problems

• Solid understanding of Windows and common office software
• Patience explaining technical steps in plain language
• Interest in a technical support career
• Clear written English
• Reliable internet and a capable computer

• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study
• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice

• Friendly, multicultural remote team
• Paid annual leave and public holidays
• Weekly one-to-one coaching sessions
• Certificate of completion for internship graduates

You will finish this role with practical, transferable experience and references you can use.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 300–850 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.