Remote Desktop Support Assistant – No Experience Required | Al Rayyan, Qatar

We are hiring for a remote it support position based in Qatar (candidates near Al Rayyan preferred). This role is open to candidates with no previous work experience — full training is provided from day one. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Guide users through password resets, access issues and basic setup
• Respond to first-line IT tickets and log every step taken
• Monitor ticket queues so nothing breaches response targets
• Escalate complex incidents to second-line engineers with full context
• Write short how-to guides for recurring issues
• Maintain asset and licence records

• Clear written English
• Solid understanding of Windows and common office software
• Patience explaining technical steps in plain language
• Interest in a technical support career
• Reliable internet and a capable computer

• Arabic language support
• Basic networking knowledge
• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study

• Monthly internet and home-office allowance
• Paid onboarding and structured training
• Certificate of completion for internship graduates
• Performance bonus linked to clear targets
• Mentorship from an experienced team lead
• Paid annual leave and public holidays

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Qatar to apply. The indicative range for this role is 3,350–7,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.