Remote Desktop Support Assistant – No Experience Required | Medina, Saudi Arabia

This remote it support vacancy is open to candidates in Saudi Arabia (candidates near Medina preferred). This role is open to candidates with no previous work experience — full training is provided from day one. You will be given written processes, short training sessions and a direct point of contact for questions.

• Monitor ticket queues so nothing breaches response targets
• Respond to first-line IT tickets and log every step taken
• Keep users informed about progress on their request
• Write short how-to guides for recurring issues
• Test fixes before closing a ticket
• Maintain asset and licence records

• Patience explaining technical steps in plain language
• Clear written English
• Reliable internet and a capable computer
• Solid understanding of Windows and common office software
• Interest in a technical support career

• CompTIA A+, ITIL Foundation or similar study
• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge

• Clear performance reviews every quarter
• Equipment stipend for laptop or headset
• Career progression into a mid-level role
• Certificate of completion for internship graduates
• Friendly, multicultural remote team
• Fully remote work with no commute

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 3,000–6,750 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.