Remote Desktop Support Assistant – No Experience Required | United Arab Emirates

This remote it support vacancy is open to candidates in United Arab Emirates. This role is open to candidates with no previous work experience — full training is provided from day one. You will be given written processes, short training sessions and a direct point of contact for questions.

• Keep users informed about progress on their request
• Maintain asset and licence records
• Respond to first-line IT tickets and log every step taken
• Guide users through password resets, access issues and basic setup
• Write short how-to guides for recurring issues
• Test fixes before closing a ticket

• Clear written English
• Solid understanding of Windows and common office software
• Interest in a technical support career
• Reliable internet and a capable computer
• Patience explaining technical steps in plain language

• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study
• Arabic language support

• Fully remote work with no commute
• Referral bonus scheme
• Career progression into a mid-level role
• Clear performance reviews every quarter
• Monthly internet and home-office allowance

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 1,800–4,250 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.