Remote Help Desk Representative – 0–1 Years | Dubai, United Arab Emirates

We are hiring for a remote customer service position based in United Arab Emirates (candidates near Dubai preferred). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. You will be given written processes, short training sessions and a direct point of contact for questions.

• Update help-centre answers when you spot outdated information
• Guide customers through order, delivery and account issues step by step
• Meet daily targets for resolved conversations and satisfaction scores
• Answer customer questions over chat, email and phone within agreed response times
• Share recurring complaints with the team so processes can improve
• Log every interaction in the ticketing system with clear, readable notes

• Calm, patient communication style
• Willingness to learn product details during paid training
• Comfortable working set shift hours from home
• Stable internet and a quiet place to take calls
• Clear written and spoken English

• Experience with Zendesk, Freshdesk or similar tools
• Retail, hospitality or call-centre background
• Conversational Arabic

• Certificate of completion for internship graduates
• Flexible start times within the Gulf working day
• Performance bonus linked to clear targets
• Equipment stipend for laptop or headset
• Paid onboarding and structured training

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 3,600–8,550 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.