Remote Help Desk Representative – 0–1 Years | Farwaniya, Kuwait

A work-from-home customer service opportunity for people living in Kuwait (candidates near Farwaniya preferred). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Meet daily targets for resolved conversations and satisfaction scores
• Update help-centre answers when you spot outdated information
• Escalate technical or billing problems to the right internal team
• Follow up on open cases until the customer confirms the issue is resolved
• Answer customer questions over chat, email and phone within agreed response times
• Guide customers through order, delivery and account issues step by step
• Share recurring complaints with the team so processes can improve

• Clear written and spoken English
• Comfortable working set shift hours from home
• Stable internet and a quiet place to take calls
• Basic computer literacy and fast typing
• Ability to handle several conversations at once
• Willingness to learn product details during paid training

• Exposure to e-commerce order systems
• Experience with Zendesk, Freshdesk or similar tools
• Conversational Arabic

• Paid annual leave and public holidays
• Paid onboarding and structured training
• Monthly internet and home-office allowance
• Flexible start times within the Gulf working day
• Weekly one-to-one coaching sessions

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Kuwait to apply. The indicative range for this role is 150–350 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.