Remote Help Desk Representative – 0–1 Years | GCC Remote

This is a fully remote customer service role you can do from home in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Verify customer identity before making any account changes
• Guide customers through order, delivery and account issues step by step
• Log every interaction in the ticketing system with clear, readable notes
• Answer customer questions over chat, email and phone within agreed response times
• Keep a friendly, professional tone with frustrated customers

• Basic computer literacy and fast typing
• Calm, patient communication style
• Ability to handle several conversations at once
• Comfortable working set shift hours from home
• Stable internet and a quiet place to take calls

• Familiarity with CSAT and first-response metrics
• Exposure to e-commerce order systems
• Retail, hospitality or call-centre background
• Experience with Zendesk, Freshdesk or similar tools

• Access to online learning subscriptions
• Paid onboarding and structured training
• Friendly, multicultural remote team
• Certificate of completion for internship graduates

You will finish this role with practical, transferable experience and references you can use.

Applications are welcome from residents of any GCC country. The indicative range for this role is 300–700 BHD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.