Remote Help Desk Representative – 0–1 Years | Oman

This is a fully remote customer service role you can do from home in Oman. Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Guide customers through order, delivery and account issues step by step
• Share recurring complaints with the team so processes can improve
• Follow up on open cases until the customer confirms the issue is resolved
• Meet daily targets for resolved conversations and satisfaction scores
• Verify customer identity before making any account changes

• Willingness to learn product details during paid training
• Comfortable working set shift hours from home
• Calm, patient communication style
• Basic computer literacy and fast typing

• Familiarity with CSAT and first-response metrics
• Retail, hospitality or call-centre background
• Exposure to e-commerce order systems
• Experience with Zendesk, Freshdesk or similar tools

• Paid onboarding and structured training
• Referral bonus scheme
• Clear performance reviews every quarter
• Wellness day each quarter
• Certificate of completion for internship graduates
• Flexible start times within the Gulf working day

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Oman to apply. The indicative range for this role is 300–700 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.