Remote Help Desk Representative – 0–1 Years | Riyadh, Saudi Arabia

We are hiring for a remote customer service position based in Saudi Arabia (candidates near Riyadh preferred). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. You will be given written processes, short training sessions and a direct point of contact for questions.

• Log every interaction in the ticketing system with clear, readable notes
• Escalate technical or billing problems to the right internal team
• Keep a friendly, professional tone with frustrated customers
• Update help-centre answers when you spot outdated information
• Share recurring complaints with the team so processes can improve

• Basic computer literacy and fast typing
• Calm, patient communication style
• Ability to handle several conversations at once
• Stable internet and a quiet place to take calls
• Comfortable working set shift hours from home

• Conversational Arabic
• Exposure to e-commerce order systems
• Retail, hospitality or call-centre background
• Experience with Zendesk, Freshdesk or similar tools

• Monthly internet and home-office allowance
• Flexible start times within the Gulf working day
• Clear performance reviews every quarter
• Certificate of completion for internship graduates
• Wellness day each quarter

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 3,600–8,100 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.