Remote Help Desk Representative – 1–2 Years | Oman

We are hiring for a remote customer service position based in Oman. Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Escalate technical or billing problems to the right internal team
• Answer customer questions over chat, email and phone within agreed response times
• Guide customers through order, delivery and account issues step by step
• Keep a friendly, professional tone with frustrated customers
• Verify customer identity before making any account changes

• Basic computer literacy and fast typing
• Clear written and spoken English
• Comfortable working set shift hours from home
• Willingness to learn product details during paid training
• Calm, patient communication style
• Ability to handle several conversations at once

• Familiarity with CSAT and first-response metrics
• Conversational Arabic
• Retail, hospitality or call-centre background

• Performance bonus linked to clear targets
• Fully remote work with no commute
• Equipment stipend for laptop or headset
• Monthly internet and home-office allowance
• Certificate of completion for internship graduates

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Oman to apply. The indicative range for this role is 350–800 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.