Remote Help Desk Representative – 1–2 Years | Riyadh, Saudi Arabia

We are hiring for a remote customer service position based in Saudi Arabia (candidates near Riyadh preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Guide customers through order, delivery and account issues step by step
• Update help-centre answers when you spot outdated information
• Meet daily targets for resolved conversations and satisfaction scores
• Verify customer identity before making any account changes
• Log every interaction in the ticketing system with clear, readable notes
• Follow up on open cases until the customer confirms the issue is resolved
• Keep a friendly, professional tone with frustrated customers

• Calm, patient communication style
• Stable internet and a quiet place to take calls
• Comfortable working set shift hours from home
• Willingness to learn product details during paid training
• Basic computer literacy and fast typing

• Experience with Zendesk, Freshdesk or similar tools
• Exposure to e-commerce order systems
• Retail, hospitality or call-centre background

• Fully remote work with no commute
• Paid onboarding and structured training
• Equipment stipend for laptop or headset
• Mentorship from an experienced team lead

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 4,200–9,450 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.