Remote Help Desk Representative – 1–2 Years | United Arab Emirates

We are hiring for a remote customer service position based in United Arab Emirates. Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Share recurring complaints with the team so processes can improve
• Guide customers through order, delivery and account issues step by step
• Answer customer questions over chat, email and phone within agreed response times
• Follow up on open cases until the customer confirms the issue is resolved
• Meet daily targets for resolved conversations and satisfaction scores
• Log every interaction in the ticketing system with clear, readable notes

• Comfortable working set shift hours from home
• Willingness to learn product details during paid training
• Ability to handle several conversations at once
• Basic computer literacy and fast typing

• Familiarity with CSAT and first-response metrics
• Retail, hospitality or call-centre background
• Conversational Arabic
• Exposure to e-commerce order systems

• Wellness day each quarter
• Paid annual leave and public holidays
• Performance bonus linked to clear targets
• Referral bonus scheme

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 4,200–9,950 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.