Remote Help Desk Representative – Fresh Graduates | GCC Remote

This remote customer service vacancy is open to candidates in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Log every interaction in the ticketing system with clear, readable notes
• Follow up on open cases until the customer confirms the issue is resolved
• Escalate technical or billing problems to the right internal team
• Guide customers through order, delivery and account issues step by step
• Verify customer identity before making any account changes

• Willingness to learn product details during paid training
• Comfortable working set shift hours from home
• Clear written and spoken English
• Stable internet and a quiet place to take calls
• Ability to handle several conversations at once

• Familiarity with CSAT and first-response metrics
• Exposure to e-commerce order systems
• Experience with Zendesk, Freshdesk or similar tools

• Equipment stipend for laptop or headset
• Clear performance reviews every quarter
• Certificate of completion for internship graduates
• Friendly, multicultural remote team

Regular feedback helps you build a portfolio of measurable results.

Applications are welcome from residents of any GCC country. The indicative range for this role is 3,800–8,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.