Remote Help Desk Representative – Fresh Graduates | Lusail, Qatar

A work-from-home customer service opportunity for people living in Qatar (candidates near Lusail preferred). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Escalate technical or billing problems to the right internal team
• Keep a friendly, professional tone with frustrated customers
• Answer customer questions over chat, email and phone within agreed response times
• Guide customers through order, delivery and account issues step by step
• Update help-centre answers when you spot outdated information
• Meet daily targets for resolved conversations and satisfaction scores

• Clear written and spoken English
• Calm, patient communication style
• Basic computer literacy and fast typing
• Willingness to learn product details during paid training
• Ability to handle several conversations at once

• Retail, hospitality or call-centre background
• Experience with Zendesk, Freshdesk or similar tools
• Familiarity with CSAT and first-response metrics

• Certificate of completion for internship graduates
• Paid onboarding and structured training
• Career progression into a mid-level role
• Referral bonus scheme
• Paid annual leave and public holidays

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Qatar to apply. The indicative range for this role is 3,800–8,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.