Remote Help Desk Representative – Fresh Graduates | Mecca, Saudi Arabia

We are hiring for a remote customer service position based in Saudi Arabia (candidates near Mecca preferred). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Follow up on open cases until the customer confirms the issue is resolved
• Log every interaction in the ticketing system with clear, readable notes
• Verify customer identity before making any account changes
• Share recurring complaints with the team so processes can improve
• Meet daily targets for resolved conversations and satisfaction scores
• Guide customers through order, delivery and account issues step by step
• Update help-centre answers when you spot outdated information

• Ability to handle several conversations at once
• Calm, patient communication style
• Clear written and spoken English
• Basic computer literacy and fast typing
• Willingness to learn product details during paid training

• Exposure to e-commerce order systems
• Retail, hospitality or call-centre background
• Familiarity with CSAT and first-response metrics

• Monthly internet and home-office allowance
• Certificate of completion for internship graduates
• Career progression into a mid-level role
• Referral bonus scheme
• Fully remote work with no commute

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 3,400–7,650 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.