Remote Help Desk Representative – Fresh Graduates | Muharraq, Bahrain

We are hiring for a remote customer service position based in Bahrain (candidates near Muharraq preferred). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Share recurring complaints with the team so processes can improve
• Meet daily targets for resolved conversations and satisfaction scores
• Answer customer questions over chat, email and phone within agreed response times
• Update help-centre answers when you spot outdated information
• Keep a friendly, professional tone with frustrated customers
• Escalate technical or billing problems to the right internal team
• Log every interaction in the ticketing system with clear, readable notes

• Stable internet and a quiet place to take calls
• Basic computer literacy and fast typing
• Ability to handle several conversations at once
• Clear written and spoken English

• Conversational Arabic
• Retail, hospitality or call-centre background
• Experience with Zendesk, Freshdesk or similar tools
• Familiarity with CSAT and first-response metrics

• Fully remote work with no commute
• Mentorship from an experienced team lead
• Access to online learning subscriptions
• Career progression into a mid-level role
• Paid onboarding and structured training
• Paid annual leave and public holidays

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Bahrain to apply. The indicative range for this role is 250–650 BHD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.