Remote Help Desk Representative – Fresh Graduates | Ras Al Khaimah, United Arab Emirates

We are hiring for a remote customer service position based in United Arab Emirates (candidates near Ras Al Khaimah preferred). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Update help-centre answers when you spot outdated information
• Meet daily targets for resolved conversations and satisfaction scores
• Answer customer questions over chat, email and phone within agreed response times
• Follow up on open cases until the customer confirms the issue is resolved
• Guide customers through order, delivery and account issues step by step
• Keep a friendly, professional tone with frustrated customers
• Escalate technical or billing problems to the right internal team

• Comfortable working set shift hours from home
• Basic computer literacy and fast typing
• Calm, patient communication style
• Willingness to learn product details during paid training
• Clear written and spoken English

• Retail, hospitality or call-centre background
• Conversational Arabic
• Exposure to e-commerce order systems
• Experience with Zendesk, Freshdesk or similar tools

• Equipment stipend for laptop or headset
• Fully remote work with no commute
• Performance bonus linked to clear targets
• Clear performance reviews every quarter
• Monthly internet and home-office allowance

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 3,400–8,050 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.