Remote Help Desk Representative – Internship | Dammam, Saudi Arabia

This remote customer service vacancy is open to candidates in Saudi Arabia (candidates near Dammam preferred). This is a structured internship designed to give students and recent graduates supervised, hands-on experience. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Verify customer identity before making any account changes
• Log every interaction in the ticketing system with clear, readable notes
• Update help-centre answers when you spot outdated information
• Answer customer questions over chat, email and phone within agreed response times
• Follow up on open cases until the customer confirms the issue is resolved
• Escalate technical or billing problems to the right internal team
• Meet daily targets for resolved conversations and satisfaction scores

• Basic computer literacy and fast typing
• Willingness to learn product details during paid training
• Stable internet and a quiet place to take calls
• Calm, patient communication style
• Clear written and spoken English
• Comfortable working set shift hours from home
• Currently studying or graduated within the last two years

• Conversational Arabic
• Familiarity with CSAT and first-response metrics
• Experience with Zendesk, Freshdesk or similar tools

• Career progression into a mid-level role
• Clear performance reviews every quarter
• Referral bonus scheme
• Weekly one-to-one coaching sessions
• Mentorship from an experienced team lead

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 1,300–2,950 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.