Remote Help Desk Representative – Internship | Dubai, United Arab Emirates

We are hiring for a remote customer service position based in United Arab Emirates (candidates near Dubai preferred). This is a structured internship designed to give students and recent graduates supervised, hands-on experience. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Update help-centre answers when you spot outdated information
• Guide customers through order, delivery and account issues step by step
• Verify customer identity before making any account changes
• Keep a friendly, professional tone with frustrated customers
• Meet daily targets for resolved conversations and satisfaction scores
• Escalate technical or billing problems to the right internal team
• Share recurring complaints with the team so processes can improve

• Comfortable working set shift hours from home
• Ability to handle several conversations at once
• Stable internet and a quiet place to take calls
• Clear written and spoken English
• Currently studying or graduated within the last two years

• Conversational Arabic
• Experience with Zendesk, Freshdesk or similar tools
• Familiarity with CSAT and first-response metrics

• Clear performance reviews every quarter
• Fully remote work with no commute
• Flexible start times within the Gulf working day
• Wellness day each quarter
• Paid annual leave and public holidays
• Referral bonus scheme

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 1,300–3,100 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.