Remote Help Desk Representative – Internship | Isa Town, Bahrain

We are hiring for a remote customer service position based in Bahrain (candidates near Isa Town preferred). This is a structured internship designed to give students and recent graduates supervised, hands-on experience. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Share recurring complaints with the team so processes can improve
• Meet daily targets for resolved conversations and satisfaction scores
• Log every interaction in the ticketing system with clear, readable notes
• Verify customer identity before making any account changes
• Keep a friendly, professional tone with frustrated customers

• Comfortable working set shift hours from home
• Calm, patient communication style
• Stable internet and a quiet place to take calls
• Ability to handle several conversations at once
• Willingness to learn product details during paid training
• Currently studying or graduated within the last two years

• Conversational Arabic
• Experience with Zendesk, Freshdesk or similar tools
• Retail, hospitality or call-centre background
• Familiarity with CSAT and first-response metrics

• Career progression into a mid-level role
• Certificate of completion for internship graduates
• Flexible start times within the Gulf working day
• Access to online learning subscriptions

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Bahrain to apply. The indicative range for this role is 120–200 BHD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.