Remote Help Desk Representative – Internship | Kuwait

This is a fully remote customer service role you can do from home in Kuwait. This is a structured internship designed to give students and recent graduates supervised, hands-on experience. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Escalate technical or billing problems to the right internal team
• Answer customer questions over chat, email and phone within agreed response times
• Keep a friendly, professional tone with frustrated customers
• Share recurring complaints with the team so processes can improve
• Log every interaction in the ticketing system with clear, readable notes

• Clear written and spoken English
• Stable internet and a quiet place to take calls
• Basic computer literacy and fast typing
• Willingness to learn product details during paid training
• Currently studying or graduated within the last two years

• Experience with Zendesk, Freshdesk or similar tools
• Retail, hospitality or call-centre background
• Conversational Arabic

• Access to online learning subscriptions
• Career progression into a mid-level role
• Fully remote work with no commute
• Flexible start times within the Gulf working day

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Kuwait to apply. The indicative range for this role is 120–200 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.