Remote Help Desk Representative – Internship | Qatar

This remote customer service vacancy is open to candidates in Qatar. This is a structured internship designed to give students and recent graduates supervised, hands-on experience. You will be given written processes, short training sessions and a direct point of contact for questions.

• Follow up on open cases until the customer confirms the issue is resolved
• Share recurring complaints with the team so processes can improve
• Verify customer identity before making any account changes
• Keep a friendly, professional tone with frustrated customers
• Log every interaction in the ticketing system with clear, readable notes
• Meet daily targets for resolved conversations and satisfaction scores

• Clear written and spoken English
• Comfortable working set shift hours from home
• Basic computer literacy and fast typing
• Willingness to learn product details during paid training
• Currently studying or graduated within the last two years

• Exposure to e-commerce order systems
• Conversational Arabic
• Familiarity with CSAT and first-response metrics
• Experience with Zendesk, Freshdesk or similar tools

• Equipment stipend for laptop or headset
• Weekly one-to-one coaching sessions
• Career progression into a mid-level role
• Paid annual leave and public holidays
• Paid onboarding and structured training

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Qatar to apply. The indicative range for this role is 1,450–3,300 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.