Remote Help Desk Representative – Internship | Sohar, Oman

This remote customer service vacancy is open to candidates in Oman (candidates near Sohar preferred). This is a structured internship designed to give students and recent graduates supervised, hands-on experience. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Follow up on open cases until the customer confirms the issue is resolved
• Verify customer identity before making any account changes
• Keep a friendly, professional tone with frustrated customers
• Meet daily targets for resolved conversations and satisfaction scores
• Log every interaction in the ticketing system with clear, readable notes

• Stable internet and a quiet place to take calls
• Basic computer literacy and fast typing
• Ability to handle several conversations at once
• Calm, patient communication style
• Clear written and spoken English
• Willingness to learn product details during paid training
• Currently studying or graduated within the last two years

• Exposure to e-commerce order systems
• Familiarity with CSAT and first-response metrics
• Experience with Zendesk, Freshdesk or similar tools
• Conversational Arabic

• Career progression into a mid-level role
• Flexible start times within the Gulf working day
• Paid annual leave and public holidays
• Referral bonus scheme
• Clear performance reviews every quarter

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Oman to apply. The indicative range for this role is 120–200 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.