Remote Help Desk Representative – Junior Level | GCC Remote

A work-from-home customer service opportunity for people living in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Guide customers through order, delivery and account issues step by step
• Escalate technical or billing problems to the right internal team
• Verify customer identity before making any account changes
• Keep a friendly, professional tone with frustrated customers
• Answer customer questions over chat, email and phone within agreed response times

• Comfortable working set shift hours from home
• Willingness to learn product details during paid training
• Clear written and spoken English
• Stable internet and a quiet place to take calls
• Basic computer literacy and fast typing
• Calm, patient communication style

• Exposure to e-commerce order systems
• Experience with Zendesk, Freshdesk or similar tools
• Retail, hospitality or call-centre background
• Conversational Arabic

• Wellness day each quarter
• Clear performance reviews every quarter
• Access to online learning subscriptions
• Referral bonus scheme
• Flexible start times within the Gulf working day
• Paid annual leave and public holidays

There is a clear path from this role into a mid-level position as your skills grow.

Applications are welcome from residents of any GCC country. The indicative range for this role is 300–850 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.