Remote Help Desk Representative – Junior Level | Muscat, Oman

This remote customer service vacancy is open to candidates in Oman (candidates near Muscat preferred). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Verify customer identity before making any account changes
• Follow up on open cases until the customer confirms the issue is resolved
• Escalate technical or billing problems to the right internal team
• Keep a friendly, professional tone with frustrated customers
• Update help-centre answers when you spot outdated information
• Meet daily targets for resolved conversations and satisfaction scores
• Answer customer questions over chat, email and phone within agreed response times

• Clear written and spoken English
• Calm, patient communication style
• Comfortable working set shift hours from home
• Ability to handle several conversations at once

• Experience with Zendesk, Freshdesk or similar tools
• Conversational Arabic
• Exposure to e-commerce order systems
• Retail, hospitality or call-centre background

• Wellness day each quarter
• Paid annual leave and public holidays
• Paid onboarding and structured training
• Clear performance reviews every quarter
• Performance bonus linked to clear targets

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Oman to apply. The indicative range for this role is 200–500 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.