Remote Help Desk Representative – Junior Level | United Arab Emirates

This remote customer service vacancy is open to candidates in United Arab Emirates. A junior-level position for someone who has covered the basics and now wants to build depth and ownership. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Follow up on open cases until the customer confirms the issue is resolved
• Log every interaction in the ticketing system with clear, readable notes
• Update help-centre answers when you spot outdated information
• Answer customer questions over chat, email and phone within agreed response times
• Verify customer identity before making any account changes
• Share recurring complaints with the team so processes can improve
• Escalate technical or billing problems to the right internal team

• Stable internet and a quiet place to take calls
• Comfortable working set shift hours from home
• Basic computer literacy and fast typing
• Ability to handle several conversations at once
• Clear written and spoken English
• Willingness to learn product details during paid training

• Exposure to e-commerce order systems
• Conversational Arabic
• Familiarity with CSAT and first-response metrics
• Retail, hospitality or call-centre background

• Fully remote work with no commute
• Wellness day each quarter
• Mentorship from an experienced team lead
• Equipment stipend for laptop or headset
• Monthly internet and home-office allowance
• Access to online learning subscriptions

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 4,600–10,900 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.