Remote Help Desk Representative – No Experience Required | Ajman, United Arab Emirates

This remote customer service vacancy is open to candidates in United Arab Emirates (candidates near Ajman preferred). This role is open to candidates with no previous work experience — full training is provided from day one. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Escalate technical or billing problems to the right internal team
• Update help-centre answers when you spot outdated information
• Follow up on open cases until the customer confirms the issue is resolved
• Share recurring complaints with the team so processes can improve
• Keep a friendly, professional tone with frustrated customers

• Calm, patient communication style
• Willingness to learn product details during paid training
• Clear written and spoken English
• Comfortable working set shift hours from home

• Experience with Zendesk, Freshdesk or similar tools
• Exposure to e-commerce order systems
• Retail, hospitality or call-centre background
• Conversational Arabic

• Monthly internet and home-office allowance
• Equipment stipend for laptop or headset
• Wellness day each quarter
• Access to online learning subscriptions
• Referral bonus scheme

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 3,000–7,100 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.