Remote Help Desk Representative – No Experience Required | GCC Remote

We are hiring for a remote customer service position based in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). This role is open to candidates with no previous work experience — full training is provided from day one. You will be given written processes, short training sessions and a direct point of contact for questions.

• Verify customer identity before making any account changes
• Guide customers through order, delivery and account issues step by step
• Escalate technical or billing problems to the right internal team
• Keep a friendly, professional tone with frustrated customers
• Follow up on open cases until the customer confirms the issue is resolved
• Log every interaction in the ticketing system with clear, readable notes

• Ability to handle several conversations at once
• Stable internet and a quiet place to take calls
• Willingness to learn product details during paid training
• Calm, patient communication style

• Retail, hospitality or call-centre background
• Experience with Zendesk, Freshdesk or similar tools
• Familiarity with CSAT and first-response metrics
• Exposure to e-commerce order systems

• Referral bonus scheme
• Certificate of completion for internship graduates
• Paid annual leave and public holidays
• Wellness day each quarter
• Monthly internet and home-office allowance

There is a clear path from this role into a mid-level position as your skills grow.

Applications are welcome from residents of any GCC country. The indicative range for this role is 3,000–6,750 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.