Remote Help Desk Representative – No Experience Required | Worldwide Remote

This remote customer service vacancy is open to candidates in worldwide, with priority given to Gulf-based applicants. This role is open to candidates with no previous work experience — full training is provided from day one. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Update help-centre answers when you spot outdated information
• Keep a friendly, professional tone with frustrated customers
• Follow up on open cases until the customer confirms the issue is resolved
• Log every interaction in the ticketing system with clear, readable notes
• Answer customer questions over chat, email and phone within agreed response times
• Guide customers through order, delivery and account issues step by step
• Verify customer identity before making any account changes

• Stable internet and a quiet place to take calls
• Basic computer literacy and fast typing
• Willingness to learn product details during paid training
• Clear written and spoken English
• Comfortable working set shift hours from home

• Conversational Arabic
• Experience with Zendesk, Freshdesk or similar tools
• Familiarity with CSAT and first-response metrics

• Mentorship from an experienced team lead
• Weekly one-to-one coaching sessions
• Paid annual leave and public holidays
• Access to online learning subscriptions

Regular feedback helps you build a portfolio of measurable results.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 120–300 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.