Remote IT Support Assistant – 0–1 Years | Oman

This remote it support vacancy is open to candidates in Oman. Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. You will be given written processes, short training sessions and a direct point of contact for questions.

• Respond to first-line IT tickets and log every step taken
• Monitor ticket queues so nothing breaches response targets
• Keep users informed about progress on their request
• Write short how-to guides for recurring issues
• Troubleshoot common software, printing and connectivity problems

• Patience explaining technical steps in plain language
• Clear written English
• Solid understanding of Windows and common office software
• Interest in a technical support career
• Reliable internet and a capable computer

• CompTIA A+, ITIL Foundation or similar study
• Arabic language support
• Basic networking knowledge

• Equipment stipend for laptop or headset
• Fully remote work with no commute
• Paid annual leave and public holidays
• Weekly one-to-one coaching sessions
• Wellness day each quarter

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Oman to apply. The indicative range for this role is 150–400 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.