Remote IT Support Assistant – 0–1 Years | Qatar

This is a fully remote it support role you can do from home in Qatar. Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Test fixes before closing a ticket
• Guide users through password resets, access issues and basic setup
• Maintain asset and licence records
• Monitor ticket queues so nothing breaches response targets
• Troubleshoot common software, printing and connectivity problems
• Respond to first-line IT tickets and log every step taken
• Escalate complex incidents to second-line engineers with full context

• Interest in a technical support career
• Clear written English
• Reliable internet and a capable computer
• Patience explaining technical steps in plain language

• CompTIA A+, ITIL Foundation or similar study
• Arabic language support
• Basic networking knowledge

• Paid annual leave and public holidays
• Clear performance reviews every quarter
• Weekly one-to-one coaching sessions
• Performance bonus linked to clear targets
• Paid onboarding and structured training

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Qatar to apply. The indicative range for this role is 4,050–9,000 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.