Remote IT Support Assistant – 0–1 Years | United Arab Emirates

A work-from-home it support opportunity for people living in United Arab Emirates. Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Guide users through password resets, access issues and basic setup
• Respond to first-line IT tickets and log every step taken
• Support new-joiner account creation and device setup
• Monitor ticket queues so nothing breaches response targets
• Maintain asset and licence records
• Keep users informed about progress on their request
• Escalate complex incidents to second-line engineers with full context

• Reliable internet and a capable computer
• Solid understanding of Windows and common office software
• Interest in a technical support career
• Patience explaining technical steps in plain language

• CompTIA A+, ITIL Foundation or similar study
• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge
• Arabic language support

• Monthly internet and home-office allowance
• Flexible start times within the Gulf working day
• Referral bonus scheme
• Paid onboarding and structured training
• Equipment stipend for laptop or headset
• Weekly one-to-one coaching sessions

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 3,600–8,550 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.