Remote IT Support Assistant – 0–1 Years | Worldwide Remote

This is a fully remote it support role you can do from home in worldwide, with priority given to Gulf-based applicants. Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Guide users through password resets, access issues and basic setup
• Support new-joiner account creation and device setup
• Respond to first-line IT tickets and log every step taken
• Troubleshoot common software, printing and connectivity problems
• Test fixes before closing a ticket
• Keep users informed about progress on their request

• Patience explaining technical steps in plain language
• Interest in a technical support career
• Reliable internet and a capable computer
• Clear written English
• Solid understanding of Windows and common office software

• CompTIA A+, ITIL Foundation or similar study
• Basic networking knowledge
• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice

• Paid onboarding and structured training
• Flexible start times within the Gulf working day
• Certificate of completion for internship graduates
• Monthly internet and home-office allowance
• Access to online learning subscriptions
• Paid annual leave and public holidays

Strong performers are supported to take on more complex work within the first six months.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 150–400 BHD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.